Sprint Mart provides quality fuel at competitive prices.
If your vehicle has a problem that is proven to be caused solely by our fuel, we’ll pay for the repair.
All fuel-related claims must be filed within 3 days of purchase. Complete the Fuel Claim form below per the instructions. It is very important that you read and understand the NOTICE TO CLAIMANTS section. Once you have completed the entire form and you have read and understand the notice, click “Submit” to file your claim. You will then be taken to a confirmation page where you can print your completed form. Your completed form will also be emailed to you.
Take your vehicle, along with the completed Fuel Claim form, to a professional technician with an A8 certification from the Institute for Automotive Service Excellence who is qualified to identify and fix fuel-related problems. You will be responsible for any costs incurred until a full assessment is made of your claim and Sprint Mart has accepted liability.
After completion of the repair the technician must complete and sign the “Automotive Technician Section” of the claim form. Failure to do so will delay and could result in the denial of your claim.
Within 10 days of submitting your claim, you must mail or scan and email the completed Fuel Claim form, the receipt for the fuel purchase, a legible copy of the repair invoice, and proof of payment of the repair invoice to the mailing address or email address below:
You must provide documented evidence in support of your claim as well as any additional information that we believe may have a bearing on your clam. The failure to do so will delay processing.
It is your responsibility to arrange for repairs. Again, any costs incurred will be your responsibility until a full investigation and assessment of your claim is made and Sprint Mart has accepted liability.
While the fuel at our stores is not owned by Sprint Mart, we handle claims for the fuel supplier. We will investigate and make a decision regarding your claim based upon factors such as (i) whether we have received similar claims for fuel purchased at the store at or about the same time as your purchase, (ii) whether the quality of the fuel has been compromised, (iii) the date and time of your purchase compared to the date and time you first experienced a problem, (iv) the technician’s determination and (v) other factors that may have a bearing on your claim.
If your claim is accepted, you will be required to sign our standard release prior to payment of your claim.